All items ship throughout the continental United States.
Every item found on Equiparts.com can be shipped to all states in the continental United States.
Hawaii, Alaska, and Canada
We also ship everything found on our site besides china fixtures to Alaska, Hawaii, and Canada, however, these orders cannot be placed through our website but must be called in due to variation in shipping costs and associated fees.
Customers shipping to Canada, Hawaii, and Alaska must call to place an order. These locations cannot be selected in our online order form. When you call to place your order, please have our part numbers handy. Our phone number is 800-442-6622. Our phone hours are 8:00 AM – 4:00 PM Eastern Standard Time.
How much does shipping cost?
The shipping fees associated with your order depend on the size and weight of the items you are ordering as well as where you are ordering from. Shipping cost can be seen on the cart and check out pages after you enter your shipping location.
Most smaller items on the site have a flat rate fee of 15.35-17.50, dependent of shipping location. We ship most items from our warehouse in Pittsburgh, Pennsylvania so locations closer to PA will cost less than locations in the Western United States.
Additional Shipping Information
Shipping Charges
Shipping charges will be added to the invoice. An order confirmation will be emailed to you that will include the shipping charges and taxes. Your card will not be charged until your order is fulfilled.
Most shipments are sent via UPS Ground, although we can ship via different carriers if requested and approved. Unusually large or heavy orders may ship via Common Carrier. Additional shipping charges may be added to orders that ship heavy or hazardous material, and/or orders shipped to Hawaii, Alaska and Canada. Call if you have more questions about shipping.
Overnight or Expedited Shipping Requests
If you have special shipping requirements including, but not limited to, overnight or expedited shipping, you can submit special shipping requests by adding a comment in the comment area in the ‘My Cart’ section or by calling us at 800-442-6622 or 412-781-9100. Additional shipping fees may be applied for charges incurred for hazardous materials or special handling by the carrier.
Shortages & Damages
Shortages & Damaged shipments must be reported promptly to us by phone (800-442-6622 or 412-781-9100) or email (support@equiparts.com) within two (2) days of receiving the material.
LTL freight shipments must be inspected and marked damaged prior to signing for and accepting the shipment or no further action can be taken to file or report a claim. If shipments are accepted as damage-free, the responsibility of any future discovered damages becomes the sole responsibility of the party who signed for the shipment. Items misused or damaged by customer are non-returnable.
Defective Items
Defective items will be covered under the terms of the manufacturer’s warranty. A credit or reshipment of a replacement item will result from approved defective claims. Items misused or damaged by customer are non-returnable.
Returns
All returns must be pre-approved and assigned a return goods authorization before returning. Special orders or customized orders are non-returnable. All returns are subject to inspection. Returns must be within 30 days of the invoice date, and returns must be in their original condition and packaging. Returns may be subject to a restocking charge. Contact us at 800-442-6622 or 412-781-9100.
Tax
Equiparts collects sales tax from the following states: CA, CT, DC, IN, KY, MD, ME, MI, NC, NJ, NY, OH, PA, VA & WV. Any applicable taxes to any other state must be paid directly to that local tax authority by the end user. All sales and usage taxes are paid by the buyer unless a tax exemption certificate is filed with Equiparts.
Shipping FAQs
Q: How can I get expedited shipping?
A: You can submit special shipping requests (ie: overnight or other expedited shipping) by adding a comment at check out or by calling us at 800-442-6622 or 412-781-9100. Additional shipping fees may be applied for charges incurred for hazardous materials or special handling by the carrier.
Q: When will my order ship?
A: Your order will ship within 1-2 business days of being processed if all items in your order are in stock. If you have ordered nonstock items, your order will ship after those nonstock items are received so shipping times will vary. To get shipping estimates on nonstock items you can either fill out a quote form before placing your order you can click on the link ‘Ask Us a Question’ and we will get back to you with a shipping estimate.
Q: Where does Equiparts ship from?
A: We ship stocked items from our warehouse, located outside of Pittsburgh, PA. The majority of items are stocked at our warehouse. If an item is not in stock, we will work to ship the item to you as quickly as possible.
Q: Who is our primary shipping carrier?
A: UPS is our primary shipping carrier. We sometimes ship via FedEx. Large or heavy orders ship via freight LTL carriers.
Q: What if I receive damaged goods?
A: Damaged shipments must be reported promptly to us by phone or email within two days of receiving the material. LTL freight shipments must be inspected and marked damaged prior to signing for and accepting the shipment or no further action can be taken to file or report a claim. If shipments are accepted as damage-free, the responsibility of any future discovered damages becomes the sole responsibility of the party who signed for the shipment.
