Counter Associate /Warehouse Assistant
Job Title: Counter Associate / Warehouse Assistant
Reports To: Director of Operations
Position Summary:
We are seeking a motivated individual to support both our parts counter and warehouse operations. In this hybrid role, you will assist walk-in customers, handle phone inquiries, and execute warehouse tasks such as pulling orders, building parts kits, stocking shelves, and processing shipments.
Key Responsibilities:
- Customer Service: Provide expert product advice and repair solutions to customers at the counter, and via phone and email.
- Order Processing: Enter customer orders into our system, manage invoices, and ensure smooth order fulfillment.
- Product Identification: Identify the correct items for customers by analyzing samples, photos, or vendor resources. Research product specifications to ensure accurate identification and meet the customer’s needs.
- Warehouse Support: Pull orders for customers, build parts kits, restock inventory, and prepare items for shipment.
- Communication: Contact customers when their orders are ready for pickup or shipment.
- Inventory Management: Assist in organizing and putting away stock, ensuring warehouse organization and accuracy. Must be able to comfortably lift up to 75 pounds.
- Payment Processing: Accurately handle payments, and balance the register at the end of the day.
Work Environment:
This position requires working in both an office and warehouse setting. A typical workday involves interacting with customers, operating office equipment (computers, phones), and utilizing warehouse tools (pallet jacks, ladders, etc.) Associates are expected to be friendly, respectful, and professional when interacting with customers, as well as fellow employees.
Position Type and Hours:
- Full-Time: Monday – Friday, either from 7:30 a.m. to 4:00 p.m., or 8:00 a.m. to 4:30 p.m.
- Location: Oakmont, PA 15139 (If you are relocating for this job, relocation is required before starting.)
Compensation & Benefits:
- Salary: $18.00 to $20.00 per hour, commensurate with experience.
- Benefits (after 60-day probationary period):
- Employee Stock Ownership Plan (ESOP)
- 401K with 3% company contribution
- Health Insurance
- FSA
- Optional Dental/Vision Insurance
- Optional Life/Disability Insurance
- Paid Holidays
- Paid Time Off (PTO)
Company Overview:
Since 1968, Equiparts has been a national distributor of plumbing and maintenance products to commercial and institutional customers. In 2024, we became a 100% employee-owned company, and have 65 employees in two locations. Our specialty is hard to find parts. We utilize outside sales representatives, tele sales, and direct marketing methods such as websites, catalogs, fliers, and other sales literature to drive our sales. The majority of our customers include educational institutions, commercial buildings, government facilities, and health care facilities, along with a variety of others. Equiparts is a master distributor for American Standard, Moen, Sloan, Toto, Zurn, Watts, Elkay, Oasis, Chicago Faucets, and many others. Our Oakmont, PA location is currently seeking a dedicated Counter Associate / Warehouse Assistant. Learn more on our about us page.
EEO Statement:
Equiparts is an equal opportunity employer. We offer an inclusive and welcoming environment for all our employees. We consider employment from anyone without regard to race, color, religion, national origin, age, disability, gender, or sexual orientation. We are committed to providing employees with a work environment free of discrimination and harassment. We believe in kindness, empathy, and respect for all.Learn more about Equiparts becoming an employee-owned company in our blog article.
